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Frequently Asked Questions

Everything you need to know about products, purchases, downloads, and refunds.

Downloads & Access

How do I receive my files after purchase?
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Immediately after payment is confirmed you'll receive an email with a secure download link, and the files are also available on your order confirmation page. There is no waiting period — access is instant.
What file formats are included?
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Depending on the product, you'll receive PDF guides, editable Word documents, Excel/Google Sheets trackers, TXT prompt files, Canva template links, or ZIP bundles containing multiple files. Each product page lists its exact formats.
Can I download the files more than once?
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Yes. Your download link stays active and you can re-download at any time. We recommend saving a backup copy to Google Drive or Dropbox after your first download.
Can I print the kids products at home?
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Absolutely. All DALFAST Kids World products are designed to be printed unlimited times at home for your own children — worksheets, coloring books, puzzles, and activity pages included.

Payment & Pricing

What payment methods do you accept?
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We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers via Stripe. All payments are processed securely and encrypted.
Is this a one-time payment or a subscription?
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All DALFAST products are one-time purchases. There are no recurring charges, subscriptions, or hidden fees. Pay once, own forever.
Why do some products show a price range?
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Some products are available in different versions or tiers (for example a standard pack and a premium pack with bonus files). The 'from' price is the entry version; the full range is shown on each product page.
Can I pay in my own currency?
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Prices are listed in Euros (EUR) but you can switch the displayed currency using the selector in the top menu. Your bank handles the final conversion at checkout. DALFAST is EU-registered, so prices include applicable VAT for EU customers.

Refunds & Guarantee

What is your refund policy?
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We offer a full 30-day money-back guarantee on all products and bundles. If you're not satisfied for any reason, email support@dalfast.com within 30 days and we'll process a full refund within 1–2 business days. No questions asked.
How do I request a refund?
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Email support@dalfast.com with your order number. We'll confirm and process it within 1–2 business days, returning the funds to your original payment method.

Products & Content

Can I use the products for commercial purposes?
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Yes. You may use the templates and resources to support your own business, freelance work, or client projects. You may not resell, redistribute, or repackage the raw files as your own product.
Do you update the products over time?
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Yes. Products receive regular updates as tools, trends, and best practices evolve. Once you've purchased a product, you receive free access to all future updates automatically.
What AI tools do the prompt packs work with?
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Our AI prompt packs are tested and optimized for ChatGPT, Claude, and Google Gemini. The prompts are written in plain language and work with any current-generation AI assistant.
Do you offer bundles?
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Yes — our Premium Bundles combine multiple products into complete systems at the best value, including business, career, creator, personal growth, and the Ultimate Kids Pack. See the Bundles page.

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